These Terms of Use and Privacy were last modified on April 25, 2024.
KWISE is a mobile application designed to help you efficiently manage the warranties of your appliances. With KWISE, you can:
We are committed to protecting your privacy and therefore we explain below our practices regarding the collection, use, disclosure, transfer, storage, and protection of personal information collected through our services, as well as your choices regarding the same.
Before accessing or using our Services, please make sure you have read this Policy and understand how we collect, store, use, and disclose your personal information as described in this document.
KWISE reserves the right to modify any type of information that may appear on the website, without any obligation to pre-notify or make users aware of such modifications, considering its publication on the website as sufficient.
NUNSYS, S.A. with registered office at Gustave Eiffel Street, 3 - Technological Park 46980 Paterna (Valencia) and VAT number A97929566 and registered in the Mercantile Registry of Valencia, Volume 8732, Book 6019, Folio 32, Section Sheet V-123647 (“KWISE”) is responsible for the processing of personal data that you submit through our website or our applications.
In the following clauses, we provide you with information about the rights you have, as well as the use we will make of your personal data when you browse our Web and Apps; all this under the General European Data Protection Regulation (“GDPR”) and the Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights (“LOPDGDD”).
If you have any doubts concerning the processing of your personal data, you can contact us at the following address: info@kwise.com
When you use our Web and Apps we will use different types of information and personal data. This is information that you provide us directly, please note that not providing necessary information when requested, may result in not being able to fully use our Services.
2.1. Category of personal data we will use:
Contact data: email address.
At KWISE we will process your data for the following purposes:
3.1. Processing necessary for the provision of services you request
3.2. By legitimate interest of KWISE
We detail and explain the different circumstances in which we can process your data based on a legitimate interest:
a) We will send you promotional communications about KWISE's own services, which are related to those you have initially contracted. To send you these communications, we will take into account the information you have provided us. This will allow us to send you communications such as quality surveys about the services you have contracted with KWISE, in order to receive your assessment and improve our services.
We understand that our interest in conducting this processing prevails for:
For the above reasons, we understand that we have a legitimate interest that does not affect your privacy, since for this processing only data that you have provided us, or that have been generated in the contractual relationship, will be used.
What data we process: identifying and contact data.
b) Processing of your data to verify your identity, prevent abuses and frauds and maintain a secure and trustworthy environment for Users on the Web and Apps.
In the event that any attempt at fraud affecting your personal data is detected, and unless there is a public interest circumstance or other legal cause that prevents it, we will inform you of it, review the available information and, if applicable, we may request your collaboration and additional information.
Our conclusion is that our interest prevails, as it is a necessary measure to ensure the security of our Users and protect the integrity and functioning of the Web and Apps.
What data we process: identifying and contact data.
3.3. Compliance with legal obligations
To comply with the different legal obligations that are applicable to us and if requested by any Court or Tribunal, the State Security Forces or any other competent Authority or Public Administration.
What data we process: identifying and contact data.
3.4. By the express consent you provide us
If you expressly consent, we will process your data for the following purposes:
In case you send us a request or make a claim or inquiry through email or the contact form, we will process your contact and identifying data to manage them.
Your data will not be transferred to third parties, except as necessary to comply with a legal requirement or if expressly requested by Courts, Tribunals or Public Administrations, as indicated in section 3.3.
Notwithstanding the foregoing, we inform you that service providers of KWISE who are data processors, including those who provide us with technology or sending, receipt of documentation and support tools to measure the performance of the Web and Apps, may have access to your data. These processors will only access your information following KWISE's instructions.
You can request more information about the recipients of your data by sending an email to the address info@kwise.com, indicating the specific processing or use about which you would like more information.
Exceptionally, some of the service providers of KWISE may process your data in countries located outside the European Economic Area ("EEA").
In any case, whenever we transfer personal data internationally, we will ensure that:
For this purpose, we will only use providers that: (i) are located in a country or territory that has been declared to have an adequate level of protection by the European Commission; or (ii) offer us adequate guarantees such as, for example, standard contractual clauses or an equivalent legal tool, that are sufficient to ensure that such third party protects your data and provides you with rights and protections at the same level as in the EEA. The foregoing is without prejudice to the fact that we may also apply technical protections, such as encryption and pseudonymization of your data, as appropriate.
Depending on each of the processing purposes we make of your data, the period will be:
We inform you that you may exercise the following rights:
You can exercise your rights at any time and free of charge by sending an email to info@kwise.com indicating the right you wish to exercise and your identifying details.
Furthermore, we inform you that you have the right to lodge a complaint with the Spanish Data Protection Agency if you consider that an infringement of the legislation on data protection has been committed regarding the processing of your personal data.
At KWISE we make all reasonable efforts to maintain the confidentiality of personal information that is processed through the Web and Apps. Our Web and Apps have the following security measures:
We maintain strict security levels to protect the personal data we process against accidental losses and unauthorized access, processing, or disclosures, considering the state of technology, the nature, and the risks to which the data are exposed. However, we cannot be responsible for the use you make of the data you use in KWISE outside our tools, Web and Apps.
The application has in-app purchases but does not require any data from the user within the app. Once the user has added 5 warranties, they have the option to continue including new ones by making a purchase in the store.
The website, including - by way of example but not limited to - its programming, editing, compilation, and other elements necessary for its operation, designs, logos, text, and/or graphics are owned by the provider or, where applicable, have a license or express authorization by the authors or owners. All contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registers.
Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution, and marketing, requires in any case prior written authorization by the provider. Any use not previously authorized by the providers will be considered a serious breach of the author's intellectual or industrial property rights.
The designs, logos, text, and/or graphics unrelated to the provider and that may appear on the website belong to their respective owners, being themselves responsible for any possible controversy that may arise concerning them.
The provider expressly does NOT AUTHORIZE third parties to redirect directly to the specific contents of the website, they must in any case redirect to the main website of the provider.
The provider acknowledges in favor of its holders the corresponding industrial and intellectual property rights, not implying its mere mention or appearance on the website the existence of rights or any responsibility of the provider over them, as well as endorsement, sponsorship, or recommendation by the same.
For any observations regarding possible breaches of intellectual or industrial property rights, as well as on any of the contents of the website, you can do so via the following email: info@kwise.com
For the resolution of all disputes or questions related to this website or the activities carried out in Valencia.